Frequently Asked Questions

Paying

Which payment methods can I use?
We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Whatever is available to you appears at checkout before anything is charged.

Is the checkout secure?
Yes. The checkout is encrypted with SSL/TLS and processed by Shopify Payments, which meets the PCI-DSS standard. Your full card number is never stored on our servers.

Delivery

Where do you ship?
To all 50 U.S. states. We do not ship internationally, and there is no express or overnight option — one free standard service is all we offer.

What does shipping cost?
Nothing. Standard shipping is free on every order inside the United States, with no minimum spend.

When will my order arrive?
We pick and pack within 0-1 business days, and standard delivery then takes 2-3 business days.

How do I follow my parcel?
A tracking number is emailed to you the moment the parcel is handed to the carrier. The first scan can take up to 24 hours to appear, which is normal.

Can I cancel or change an order?
Write to support@sisymall.shop as soon as you can. If the order has not yet been processed we will stop it; once it has been packed or collected by the carrier, the returns policy applies instead.

Returns and refunds

What can I send back?
Manufacturing defects, items damaged in transit, and wrong items received. Contact us within 30 days of delivery. We cannot accept a return for change of mind or personal preference.

My parcel arrived damaged. What now?
Tell us within 72 hours of delivery and send photographs of the damaged item, the outer box, the shipping label and the packaging from inside the box. Keep the box until the claim is closed.

How do I start a return?
Email support@sisymall.shop with your order number and a description of the problem, with photographs if the item is damaged or faulty. We confirm whether it qualifies within 1-2 business days, and on an approved return we pay the return postage.

How long does a refund take?
Once the item is back with us and inspected, the refund is issued to the original payment method within 3-7 business days. Your bank then takes its own time to show it on your statement.

The products

Are the products new?
Yes. Everything Sisymall ships is brand new and in its original packaging. We do not offer gift wrapping.

How do I know something will fit?
Every listing states the material and the measurements in both inches and centimetres, and bottle sleeves, slings and covers state the cup sizes in ounces that they take. Measure first, then match.

Can these go in the dishwasher or the dryer?
Many can, and the product page says so item by item. Solid wood pieces and printed tumblers hold their finish far longer washed by hand.

Reaching us

How do I contact support?
Email support@sisymall.shop or call +1 (816) 876-8074, Monday-Saturday, 9:00 AM - 6:00 PM CT. We reply within 1-2 business days, and a person reads every message.